Order and Shipping
Billing, Shipping and Payment Policies
We ship within an estimated 14 business days after payment is received, which is subject to change at any time, without notice and liability. As soon as your box is on its way, you will receive an email containing a tracking number that allows you to monitor its shipment. Kindly note that sometimes there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process. You will not be eligible for a refund due to any unforeseen delays.
For United States addresses, it can take 7-10 business days for delivery from when the package leaves the warehouse. Allow an additional 3-5 business days for west coast deliveries.
Address changes must be made by the 28th of the prior month in order to take effect for the next month's shipment. An address change with the U.S. Postal Service (USPS) does not update our records. If the address is not updated in time, the shipping label will be printed with the previous address, therefore, the carrier has the right to charge a forwarding fee. If an item is returned to sender, due to an incorrect or undeliverable address, OhMyBijou will not be liable for a reshipment; instead a company credit will be applied to the customer account. If a box is refused, the order will be refunded upon its return to the warehouse, minus the original shipping and return shipping costs.
Applicable taxes may apply for residents from New York, New Jersey and Kentucky. Applicable fees, such as exchange rates are incurred by the bank and/or credit card company and are not managed by OhMyBijou. Customers are responsible for paying the duty and other customs clearing expenses.
Certain aspects of the Service, for example subscription plans, may be provided for a fee or other charge. If you select to use paid aspects of the Service, you agree to the pricing and payment terms quoted on our Site and as we may update them from time to time. OhMyBijou may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. Payment for all products purchased through our Site must be by credit, debit card or PayPal. Our system is only equipped to accept one payment method at a time. If your account has multiple options on file and there is a payment error, the transaction may default to the most recently used payment method. In the event that OhMyBijou suspends or terminates your account for your breach of this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.
You understand and agree that you shall receive no refunds and no exchanges for any Products once we or our supplier delivers these items to the carrier unless the Product received by you is damaged and/or expired. In a case of damaged or missing products, the subscriber must contact OhMyBijou within 30 days from the date the subscriber received the merchandise. In the case of a lost box or box showing as delivered, but not received, the subscriber must contact OhMyBijou within 30 days from the ship date. Any complaints received after the timeline given will not be eligible for a refund or replacement.
All products purchased from or via the Service are transported and delivered to you by an independent carrier not affiliated with, or controlled by, OhMyBijou. The risk of loss for such products passes to you when OhMyBijou or our supplier delivers these items to the carrier. Title to products purchased on the Service passes to you when we receive full payment of all sums due for such products including any shipping and handling charges.
All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card or debit card, used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
Payments shall be processed through our site and shall be in the form you select when you either submit an order form or your register a paid Service. OhMyBijou reserves the right to withhold payment or charge back to your account any amounts otherwise due to us under this Agreement, or amounts due to any breach of this Agreement by you, pending OhMyBijou’s reasonable investigation of such breach. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account, which includes without limitation applicable tax information. You agree to pay all applicable taxes or charges imposed by any government entity in connection with your participation in the Service. If you dispute any payment made hereunder, you must notify OhMyBijou in writing within thirty (30) days of such payment. Failure to so notify Beauty Trend shall result in the waiver by you of any claim relating to such disputed payment. Payment shall be calculated solely based on records maintained by OhMyBijou. No other measurements or statistics of any kind shall be accepted by Beauty Trend or have any effect under this Agreement. We may withhold any taxes or other amounts from payments due to you as required by law.
Currently, we deliver to 48 states (excluding Hawaii, Alaska and and any U.S. territories) within the USA, as well as all territories and provinces in Canada. Unfortunately, we are unable to ship to locations where delivery would take place via sea or air transit (this limitation includes international APO/FPO addresses). The seller is responsible for making a safe delivery of goods to a named destination, paying all transportation expenses and assuming all risks during transportation except for the duty once it arrives to port. However, when the goods arrive at the agreed upon location, the buyer becomes responsible for paying the duty and other customs clearing expenses.